InTouch
Unified Communications for SMBs.
While most UC packages are designed by large enterprises' and based on their needs,
AdvaTel's InTouch is the UC package specifically designed
with a full understanding of the different needs of SMBs.
Designed specifically for SMB needs
Normally SMBs are offered a scaled down UC package that is designed for enterprise
customers. But the needs and calling patterns of SMBs are so different to enterprise
users. If you need to call, HR, Brochure design, Legal or IT these are internal
calls for an enterprise user but they are also external calls for an SMB user as
they outsource these business functions.
A Full Outlook Plug-in
AdvaTel’s InTouch was specifically designed to address the needs of SMBs to deliver
enhanced UC features and enhanced productivity in a simple Outlook Plug-in. Most
users work from Outlook and InTouch is always there, no need to open up separate
applications to communicate with your contacts.
Provides full UC for all your internal and external contacts
InTouch allows users to communicate with internal and external contacts easily across
multiple platforms of communication via Telephony, Microsoft Outlook, Skype, MSN,
and Yahoo. Features include federated two way presence, click to dial, click to
IM, click Email, click to SMS, Click to Pounce (immediate notification when a user
has become available) and view the users calendar status i.e. whether they are in
a meeting or out of office. This will ensure users make contact using the right
form of communication the first time, which will result in the cost saving benefits
and improved productivity.
Federated Telephony presence via the telephone, Skype, MSN and Yahoo
InTouch will display the real-time telephony status of your internal contacts such
as Idle, Busy, Do Not Disturb and Call Forward. InTouch also provides 2 way federated
presence via Skype, MSN and Yahoo to internal and external contacts. InTouch will
automatically federate out your presence as busy whenever you are on the phone,
in a meeting or out of office. Your internal and external contacts can easily see
if you are available before they even make contact with you. InTouch also allows
you to communicate with your contacts via telephone, email, SMS, IM via Skype, MSN
and Yahoo, all from one contact point.
Outlook - Calendar Mining, displays whether a contact is either "In a meeting" or
"Out of office".
InTouch also provides Outlook Calendar mining which will display whether a contact
is either “in a meeting” or “Out of office”. Hover over the contact and it will
also display what time they will finish their meeting or when they will be back
in the office along with their telephone and IM presence. This allows the user to
make an informed decision on the best method of making contact. This calendar presence
is federated to all external contacts as well.
Call Dialog Window – Displays the calls progress
Call Dialog window will pop up on incoming or outgoing calls displaying the contact
information, duration of call, IM via Skype, MSN or Yahoo during the call or even
schedule a call back within a preset duration.
Call Back – Click to schedule a call, never forget to call someone again
Have you ever spoken with someone and said you will call them back in 5 minutes
but never do. InTouch allows you to easily schedule a call back directly from the
call screen pop and will be automatically added into your Outlook Calendar to remind
you. Never forget to call someone again.
SMS from the desktop
InTouch can now allow users to simply click on a contact
entry and type the required SMS on their keyboard. This keeps a copy of all the
SMSs they send in their PC where they are easy to access at any time. Additionally
and of equal importance, InTouch allows you to receive
the reply SMS as an e-mail (in writing) so you also have a written record of the
reply (time and date stamped). Of course if you are receiving e-mails on your smart
phone then you get a copy of the SMS reply on your cell phone as well.
Pounce – Advises when a user is available
By adding pounce InTouch allows users to right click on
a contact they want to communicate with at the next available opportunity. When
the contact next comes on line, they will receive a “now available” notification
in the form of a call screen pop. It also indicates which methods of communications
are possible with their contact at that time.
Missed Calls – View the list of missed calls while you were away
The Missed calls button will be highlighted in orange along with the number of missed
calls received. The Missed calls list will display the contact details and the user’s
current presence status which indicate whether the person is available. Click to
either dial or IM your contact directly.
User’s current telephony, Outlook and IM presence
InTouch also displays the user’s current telephone, Outlook
Calendar presence, internally and externally to Skype, MSN and Yahoo contacts. So
all internal and external contacts know before they pick up their phone whether
you are available or not.
Prime and Normal contacts
The contacts you most frequently communicate can be assigned as your Prime contacts
which appear at the top of the InTouch window sorted in alphabetical order with
a white background, so for most of your calls you do not have to search. Your other
contacts are also listed in alphabetical order with a darker background. Easily
search for any contact by typing in the search filed. It will dynamically begin
filtering and display the relevant contacts.
InTouch Toolbar
When an email is highlighted, the InTouch toolbar will display the users current
telephony, Skype, MSN and Yahoo presence and all communications methods available
to make contact with the person ie Click to call, Click to IM, Click to email and
Click to SMS. Unavailable forms of communication at that moment of time will be
greyed out. E.g. if they are online but not logged into Skype then the Skype option
will be greyed out. Other features include one click to Forward your extension to
Voicemail, forward to a nominated number, clear call forward and set Do Not Disturb.
There is no need to remember which keys to press on your phone to use these functions.
Context menu – Right Click to see all the communication methods available
Right Click on a contact and all the communication methods will be displayed. This
will allow the user to select the appropriate form of communication such as Click
to Pounce, Click to dial, Click to Email, Click to SMS, Click to IM via Skype, MSN
or Yahoo or Click to schedule a call which will appear in your Outlook Calendar.
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