Photo Identified Agents
Agents are photo identified which makes for an easy way of knowing who is in which group. This is a must, particularly when managing groups with either new agents, or agents on loan from another group.
Detailed Agent Information
Information for each agent is maintained by QMC Clarity+Agent. Details such as employment history and call summary are available. Individual performances are compared to the rest of the group. And you choose what to compare – whether this be a maximum or average comparison – for today or any other period – by simply pointing and clicking.
Identify Training Needs
QMC Clarity+Agent is a great tool to find out where the most effective staff training can be directed.