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QMC Clarity

QMC Clarity gives supervisors and managers a whole lot of extra information on all queues... whether that be live data... or the history of each queue over the last 10 minutes or 60 minutes. But that's just the tip of the iceberg – QMC Clarity stores all the data and keeps it so management can construct their own reports that are beneficial for their particular business.

Features

Data Driven Reports

You can combine any field of data with any other field of data to produce the report that you want – and you can display it in the form you want. It's just so easy! You can take historical data and use it to make management decisions for the future.

Targets

Another unique management tool in QMC Clarity is the 'target' facility. You can work out targets for each queue and find out how performance matched the targets.

It's an extremely useful facility to help managers and supervisors strike a balance between performance levels and staff numbers. Because QMC Clarity is LAN based, they can check on target achievement from time to time from their own desktops.

'What if?' facility

Enables you to try out changes in number of agents, queues, call volumes, etc... to see what the effect will be on your Call Centre. You can input theoretical data or you own historical data into the scenario calculator – it provides a sound basis for decisions about changes to the Centre. It's really simple to use.

All in One

Clarity is the 'every now and then' member of the QMC family it captures real-time data for use now and archives the data so that the 'then' data is useful for future management. And all this in a single software package!