Data Driven Reports
You can combine any field of data with any other field of data to produce the report that you want – and you can display it in the form you want. It's just so easy! You can take historical data and use it to make management decisions for the future.
Another unique management tool in QMC Clarity is the 'target' facility. You can work out targets for each queue and find out how performance matched the targets.
It's an extremely useful facility to help managers and supervisors strike a balance between performance levels and staff numbers. Because QMC Clarity is LAN based, they can check on target achievement from time to time from their own desktops.
'What if?' facility
Enables you to try out changes in number of agents, queues, call volumes, etc... to see what the effect will be on your Call Centre. You can input theoretical data or you own historical data into the scenario calculator – it provides a sound basis for decisions about changes to the Centre. It's really simple to use.