FOR IMMEDIATE RELEASE August 2006

Latest PhoneEasy IP Console release offers more to Nortel users

AdvaTel’s feature rich PhoneEasy IP Console software solution for attendants and other answering positions is now available for direct connection with Nortel’s Business Communications Manager’s (BCM) computer telephony integration (CTI) signalling interface - LAN-CTE.

“The PhoneEasy IP Console LAN-CTE enhancement, developed by AdvaTel, bypasses TAPI to directly interface to the BCM. By removing the interposing layers of the TAPI interface, PhoneEasy IP Console is now easier to deploy, provides improved operational transparency and is less hardware intensive for network applications,” said Michael Terry, AdvaTel’s Managing Director. 

“One of the real benefits of this development is being able to provide BCM users in a networked environment with a stable application that gives them the capability to remotely view and manage calls across different sites,” said Terry. “Whilst the BCM operates in a closed numbering network, it doesn’t provide remote call control from one BCM to another. PhoneEasy IP Console LAN-CTE solves this issue for BCM users.”

Using the simulated Busy Lamp Fields, users can see the status of the telephone extensions (on a call, forwarded to voicemail, etc) not only in their office but in any other office networked with the BCM.

Additionally, PhoneEasy IP Console’s Outlook Calendar mining facility enables operators to see who is in a meeting and who is away across all networked sites.

Because PhoneEasy IP Console now provides remote call control across networked BCMs, users in one office (eg Melbourne) may regularly divert their extensions to another office (eg Perth) to provide additional hours of customer service. Additionally, if for some reason an extension has not been forwarded, an operator in Perth can remotely ‘reach into’ the Melbourne BCM and forward the extension. The user can also ‘reach into’ the Melbourne BCM and answer a call.

“The PhoneEasy IP Console LAN-CTE development is another example of AdvaTel’s innovative approach to extend the functionality of communications tools for its customer base,” concluded Terry.

For further information on AdvaTel’s PhoneEasy IP Console contact AdvaTel on sales@advatel.com.au, call +61 3 8695 8695, or visit www.advatel.com.au.

PhoneEasy IP console background:

PhoneEasy IP Console’s call handling features and Outlook Calendar mining facility enable attendants to manage phone calls more efficiently.

AdvaTel’s screen-based console puts the benefits of a hardware console on the attendant’s PC screen. Encompassing both mouse and keyboard call control, the console is equally beneficial for the frequent or occasional (relief receptionist) user.

PhoneEasy IP Console incorporates the “traditional” telephony touch and feel, including software “LEDs” (light emitting diodes) for simulated Busy Lamps, and software buttons that can be “pressed.” The familiar features ensure a smooth transition path to the software console, and the intuitive design means there is no need for costly, time-consuming training sessions.

About AdvaTel

Established 15 years ago, AdvaTel is an Australian software development company heavily involved in R&D and innovation. It provides a diverse range of advanced, cost effective solutions for the telecommunications industry.

The company is based in Melbourne and has a highly experienced in-house development team able to respond quickly to market demands. AdvaTel generates 50 per cent of its revenue from overseas sales.

Solutions and products are sold globally and through its channel community. AdvaTel is the market leader for call centre queue management solutions. Its softphone solution, the Phone Easy product suite, is delivering quantifiable productivity results for users by converting desktops into virtual phones through its time saving tools, its ability to mine Outlook, drag & drop features, call scheduling and activity monitoring log.

Visit www.advatel.com.au.

Media Enquiries:

Michael Terry
Managing Director, AdvaTel
Tel: 03 8695 8695
Email: mterry@advatel.com.au
Web: www.advatel.com.au