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MELBOURNE, Australia – AdvaTel, a market-leading developer of innovative telephony IP communication, contact centre and unified communications solutions, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.
AdvaTel is the developer of PhoneEasy IP Console and PhoneEasy Desktop, applications that provide unified communications capabilities for Small/Medium Enterprise (SME) businesses employing Avaya’s Business Communications Manager (BCM) or Avaya’s Software Communication System (SCS). The PhoneEasy solutions equip businesses with Instant Messaging, Telephony and Calendar Presence, Click-to-Dial functionality, Email and SMS all through one competitively priced console or desktop application. As a result, companies can realize productivity gains as attendants and desktop users alike make immediate, informed choices about the most effective way to communicate with an individual or group.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
“Membership in Avaya’s developer community will help us build our business by serving customers more efficiently and effectively,” said Phillip Wong, Director of Business Development of AdvaTel. “Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to offer products that enhance productivity and improve efficiencies and reliability for businesses. This helps businesses communicate more effectively with their own customers and quickly realize a benefit to their bottom line.”
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
“We welcome AdvaTel to the Avaya DevConnect community of development partners,” said Eric Rossman, vice president, developer relations, Avaya. “By providing leading edge unified communications functionality at the attendant console and on the desktop, AdvaTel expands the range of capabilities available to Avaya’s SME customers, particularly those using Avaya’s Business Communications Manager and Software Communication System products.”
As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. AdvaTel is a Platinum member of the Avaya DevConnect program.
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
AdvaTel, established 19 years ago, is an Australian software company which is a market leader in software solutions. The company provides Unified Communications, Telephony and Contact Centre solutions which are distributed via channels partners throughout the world. Companies ranging from SME to Enterprise levels will enhance productivity and improve efficiencies as a result when deploying the AdvaTel solutions. For more information please visit www.advatel.com.au or email email@example.com
Phillip Wong, AdvaTel
+61 3 8695 8695
Jonathan Varman, Avaya